OBJECTIVE:

EXPERIENCE:

2/2009 - Present

Industry: Computer/IT Services

Network Engineer

Responsible for providing Tier II network support for the Department of Navy Public Safety Network (PSNet) a Juniper WAN infrastructure that provides communications for Navy Public Safety operations in the continental United States. PSNet supports both open NMCI, NIPRNET, the Internet and closed connections designed for Enterprise Land Mobile Radio, Mobile Date Computers, the Navy Emergency Response Management System and the Anti-Terrorism Force Protection LAN. Performs tasks relevant to the installation, configuration, maintenance, and operation of the WAN, including supporting TCP/IP and MPLS traffic throughout the network. Configures and ships routers for sites and maintaining router operating configuration. Interface carriers and local support to provide troubleshooting assistance if needed. Handle network pre-installation configuration management and test new circuits point-to-point with line carriers. Perform network maintenance during planned maintenance windows. Monitors the network using Intermapper Remote Access and other network management tools. Responsible for maintaining service reliability of network devices and access control in order to maintain appropriate network security. Creates procedures and processes relevant Incident Management and Change Management. Actual results provided value service for client and overall program.

8/2008 - 11/2008

Industry: Telecommunications Services

Consultant NOC Lead

Provided proactive monitoring of CISCO routers, switches and IBM servers, utilizing the Netcool/Tivoli network management application. Opened tickets in Remedy 7.1 related to abnormal network activity and critical events affecting the managed network. Performed all initial triage and troubleshooting before referring incident to Tier II network support. Responsible for creating standard operation procedures and documentation for Tier I network operation personnel. Interfaced with developers and system administrators with input to ensure all platforms met business case scenarios for the client.

1/2006 - 8/2008

Industry: Telecommunications Services

Network Service Engineer III

Responsible for providing Tier I level service assurance for government agencies LAN/WAN data networks. Identifies the severity of network alarms performing surveillance and manages Remedy ticket generation for outage tracking. Isolates network faults performing troubleshooting on circuits ranging from DS0 to the SONET transport level utilizing testing software for access to remote facilities. Performs logical and physical layer troubleshooting on Cisco and Juniper routers using remote access. Utilizes command language and web based tools for verification IP addresses, configurations, routing protocols, and firewalls. Assisted Tier II performing IOS upgrades and configuration changes on routers at designated sites during scheduled maintenance window.

4/2003 - 1/2006

Industry: Telecommunications Services

Network Services Engineer

Responsible for the surveillance and operation of the Coast Guard, DOD, and DISN access control network. Performs real time network monitoring, fault isolation, and manages Remedy tickets, troubleshooting circuit transmission troubles on facilities ranging from the DS-0 level to SONET OC-192 level. Provides Tier 1 technical support, maintenance and provisioning of Tellabs Titan 5500 bandwidth managers and NORTEL DMS-100 switch nodes. Isolates customers outages utilizing HP Openview, secure shell and telnet access into CISCO series routers to analyze problems on serial interfaces as well as physical layer 1 troubleshooting.

11/2002 - 1/2003

Central Office Engineer

Tested insulated wires in aerial, and multiple conductor cables to determine continuity, insulation, and correctness of cable loading, using standard testing procedures, universal communications color code, and impedance, resistance, and frequency oscillating meters. Installed fiber optical transmission equipment used in the RBOC central offices, following cable management diagrams and using hand tools and power tools. Assembled iron frame components and cable support infrastructure to current BISCI standards. Conducted tests the operation of equipment after installation, using electrical testing equipment, such as electrical pulse repeaters and ohmmeters. Preformed installation of fiber optical, coax, power, and communications cable and terminate appropriate to rack assemblies.

11/2001 - 11/2002

Information System Security Officer

Ordered to active duty in response to the World Trade Center and Pentagon attacks providing information technology support for Operation Noble Eagle. Responsible for day-to-day security implementation/ administration duties and coordinates the security efforts of personal computers, workstations, file servers, local area networks, or small systems are oriented toward the functional user as the operator. Ensured personnel must have the appropriate security clearances, authorizations. Evaluated the security impact of system changes, including interfaces/connections. Maintained password systems and implements a system for issuing, protecting, and changing system passwords. Performed software upgrades and minor PC repairs.

2/2001 - 10/2001

Team Lead Service Management Center

Responsible for network surveillance and monitoring of Nortel DMS 500 switches in various locations. Analyzes hourly output logs to diagnose service related issues with customers, vendors and local exchange carriers. Assists NOC in fault isolation of chronics issues such as network congestion and traffic utilization analysis. Performed Tier III techincal support resolving major network related outages to include SS7 links, transport, trunking,and NORTEL DMS switch node front end.

10/1999 - 10/2000

Supervisor Network Operations Center

Supervised Tier 2 technical support personnel in a 24-hour Network Operation Center maintaining Nortel DMS-500 switch nodes and surveillance of Internet /ATM backbone facilities in multiple cities. Addressed 2nd level escalations related to service affecting issues and network outages. Ensured inter-exchange carriers followed service level agreements and escalations procedures. Responsible for submitting and tracking documentation forwarded to Change Management to schedule network events and software upgrades. Provided senior management with monthly key performance indicator reports that consist of service impacting areas, mean time to repair percentages and processes to perform corrective action. Conducted training to junior personnel in specific areas to meet departmental objectives.

11/1996 - 10/1999

Network Services Engineer

Provided maintenance, installation, and technical support in a central office facility environment, using ticket management software and circuit order tracking systems to maintain network integrity. Operated remote testing software platforms and portable test sets for performance monitoring and intrusive testing of DS3, DS1, and DS0 level circuits. Provisioned on site network elements to include echo cancellers, multiplexers, digital cross-connects, and fiber optic transmission systems. Successfully activated data services such as ATM, Frame Relay, and Internet. Utilized operating commands, tables, logs, and translations of the Nortel DMS-250/100 switch node platform to maintain long distance, local, ISDN/PRI, and dedicated T-1 voice services. Interfaced closely with vendors, technicians, local exchange carriers and sales account teams to provide logical problem solving to ensure restoration of customers service.

5/1996 - 11/1996

Field Services Engineer

Provided technical on site vendor support to major hospitality chains and business office facilities. Programmed and configured PBX systems that interfaced with long distance carriers, call accounting networks, Integrated Voice Response Systems and customer premises equipment. Specified environmental conditions required for telephone equipment rooms, cable types, number of pairs, types of modular jacks, cross connects, Ethernet hubs, intermediate distribution frames and equipment racks. Traveled to prescribed locations and performed routine preventive maintenance in a timely manner. Informed management of the status of job orders and ensured services met the customer’s satisfaction.

7/1988 - 11/1995

Signal Support Specialist

Supervised personnel on the operation of communication equipment. Ensured the proper documentation of organization maintenance records. Maintained FM radio sets, user terminal devices,workstations,LAN/WAN and data networks. Conducted unit level training and technical assistance to users. Responsible for maintenance, physical security, and operation of tactical transmission devices. Maintains a Secret security clearance in the Army Maryland National Guard. Completed one year tour of active duty status deployed for Operation Noble Eagle.

EDUCATION:

8/2005 - 12/2005

Certification

CCNA 1-2

11/1998

Certification

Nortel DMS-250 Switch Node Basic Platform Maintenance Creating Nortel DMS-100 Super-node Translations

6/1997

Certification

ISDN/PRI Troubleshooting Communication Protocols Private Line InstallationDSC 1/0 Maintenance Operations Introduction to TelecommunicationsMux Installation and Provisioning

5/1996

Certification

Telecommunication Technology

CERTIFICATION:

1/2010

SKILLS:

Skill Name

Skill Level

AFFILIATIONS:

Prince Hall Mason

Lodge # 441 A.J Henderson

Head Start Chapel Forge Early Childhood Center

Volunteer

Kettering Largo Mitchellville Boys and Girls Club

Youth Basketball Coach

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